Learn how Downloads and Offline Playback works across various devices.*
What are downloads?
Downloads are assets that can be downloaded for offline playback, allowing your users to access content in airplane mode, offline, or out and about without a stable internet connection.
Note: This feature is only available on native iOS and Android.
What can my users download?
Your users can only download assets that you have offered for download via the associated Download Offer Rule. This rule is typically set at the point of ingestion and is subject to the licensing agreements you have with your content distributors.
How does it work?
If you have made an asset available for download, users have the option to either watch or download it.
Movie downloads
In the case of Movies, the download feature appears as a large text button, right next to the "Watch" button. Clicking this begins the download and surfaces a progress bar at the bottom of the screen.
Episode downloads
TV shows, on the other hand, must be downloaded by episode, so instead of seeing a download text box next to the show title, they see a download button next to each individual episode of a selected season. While the AXIS apps do not support simultaneous downloading, you can queue each episode to download automatically.
How do my users access and manage their downloads?
Your users can access their downloads from the "My Downloads" page, available via the main menu, or via a link that you have created in Presentation Manager. This page is titled "Downloads" by default; however, this can also be changed within Presentation Manager to the name of your choice.
When your user is on the "My Downloads" page, they have access to all their downloaded content, ordered by recently downloaded (descending), as well as the ability to delete individual movies or TV episodes.
Tip: If the app does not detect any internet connection, your user is taken to the "My Downloads" page automatically, where they can easily navigate to their downloaded content.
How do my users change their download settings?
Any signed-in user who is eligible to download content can adjust their download settings by navigating to their profile and tapping on "My Preferences." Here, your user has the option to toggle between downloading on WiFi only (or on WiFi and Mobile Data) and the ability to specify the quality of the downloaded video.
Note: The exact quality options are available are applied on a per-project basis. Please speak with your service delivery team on the quality options you wish to offer your users.
In these download settings, the user can also view the amount of storage space the app is using (mobile only) and choose to delete all downloaded content if they wish. Be aware that this only represents the combined storage of the AXIS app on your user's device and does not provide an individual breakdown.
How does this look in practice?
To understand more about how downloads work within AXIS, click your chosen app type below:
Downloads on AXIS apps for Mobile devices allow your users to download the content you offer. To use downloads on AXIS apps for mobile, your user will either need to tap on the download button below the content for Movies or tap the download button next to each Episode for TV Shows.
Once the content is downloading or has downloaded successfully, it appears for your users on their "Downloads" page, where they can watch this content offline, or individually delete downloaded content.
If your users would like to adjust their download settings, they can do this from their user profile, under the "Preferences" tab.
Got more questions?
Read on below to see the answers to some of our most commonly asked questions about downloads:
Does downloadable content expire?
As a default, content is available to download for the duration of the associated offer. Custom download expiry and limit rules can be implemented per customer, based on your distribution and licensing rules.
Can all content types be downloaded?
Not all content is downloadable; for example, you cannot download Live and Linear content.
Downloads on AXIS apps for iPad and Android-based tablets allow your users to download the content you offer. To use downloads on AXIS apps for mobile, your user will either need to tap on the download button below the content for Movies or tap the download button next to each Episode for TV Shows.
Once the content is downloading or has successfully downloaded, it appears for your users on their "Downloads" page, where they can watch this content offline, or individually delete downloaded content.
If your users would like to adjust their download settings, they can do this from their user profile, under the "Preferences" tab.
Got more questions?
Read on below to see the answers to some of our most commonly asked questions about downloads:
Does downloadable content expire?
As this is a bespoke element of the download functionality that differs per customer, depending on your distribution and licensing rules. There are no Out of the Box expiry rules; however, if you wish to specify a length of time any downloaded content remains playable, please speak to your service delivery team.
Can all content types be downloaded?
Not all content is downloadable; for example, you cannot record or download Live broadcast content.