Thanks for visiting our website. This Privacy policy explains what, how, and for which purposes we process your Personal Data collected when you visit the website at https://help.deltatreaxis.com (the “Site”) and when you use our services.
Who we are
When carrying on its business, Massive Interactive Media Limited (Company number 07800208) of MEDIA HOUSE 3, PALMERSTON ROAD, LONDON, SW19 1PG, UNITED KINGDOM, which is part of Deltatre Group (hereinafter the “Company”), pays particular attention to the security and confidentiality of your Personal Data.
Which personal data may be collected?
The following categories of Personal Data relating to you may be collected (the term "Personal Data" shall mean all the categories listed below, considered as a whole):
- IP address – it is the numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication. It gives information about the host and the interface identification and on your location.
- Your location – information relating to the location from which you access the AXIS Help Centre.
Cookie policy
We also collect certain information automatically using cookies. See our Cookie Policy for more information.
How we collect your personal data
We collect and process your personal data when you access the website, during the browsing session, and when you use the AXIS Help Centre.
For what purposes can your personal data be used?
The processing of personal data must be justified by one of the legal bases established by existing data protection regulations, as described below.
Operational management and strictly related purposes, for access to the website and/or when you use our services.
We collect your data to allow you to access the site, provide you with the services as well as the required assistance.
Legal basis for the processing: performance of a contract.
The provision of data is obligatory to enable us to allow you to access the website, to use our services, and to assist you; in the absence of the data, we will be unable to proceed.
Compliance with legally-binding requests by the legal authorities to discharge obligations of law, regulations, or provisions.
We collect your personal data to comply with legal obligations.
Legal basis for the processing: legal obligations, to which the Company must comply.
How we keep your personal data safe
The Company has established a wide range of security measures to improve protection and keep the security, integrity, and accessibility of your personal data.
All your personal data are stored on our secure servers (or on secure paper copies) or on those of our suppliers or commercial partners and may be accessed and used based on our standards and our security policies (or equivalent standards for our suppliers or commercial partners).
The security measures we have adopted include:
- Severe restrictions on access to your personal data, based on necessity and solely for the purposes communicated;
- Perimeter security systems to prevent unauthorized external access;
- Permanent monitoring of access to IT systems to identify and stop the misuse of personal data;
- Tracking of access to your personal data by internal personnel and verification of the related purpose;
- Using encrypted means via Secure Socket Layer (SSL) technology for transactions on our website that require the entering of personal data.
Where we have provided you with (or you have chosen) a password to allow you to access our website, application, or services, you are responsible for keeping this password secret and for complying with any other security procedure we inform you of. Please do not share your password with anyone.
How long do we store your information?
We will keep your personal data only for the length of time necessary to achieve the purposes for which they were collected or for any other related and lawful purpose. Therefore, if your personal data are processed for two different purposes, we will keep the data until the lengthier purpose is achieved. However, we will cease to process the personal data collected for the purpose whose retention period has expired.
When your personal data are no longer required, or when there is no longer any legal precondition for keeping them, they will be irreversibly anonymized (and in such a way may be stored) or securely destroyed.
Who we can share your personal data with
Your Data may be accessed by duly authorized employees and by external suppliers, appointed, if necessary, as data processors, who support us in providing services.
Your Data may also be accessed by other Group companies based inside and outside the European Union given the global approach of the Company.
Please contact us privacy@deltatre.com if you would like to see a list of the data processors or other entities to which we communicate data.
International transfer
As a globally active company, we may have to transfer your data to countries that do not belong to the European Union (EU) or the European Economic Area (EEA) (hereinafter the "Third Countries") in which the Company or other companies of the Group have their headquarters or operate.
In this case, the Company will provide appropriate safeguards for such cross-border transfers, in accordance with the provisions of the law; these include the use of standard contractual clauses approved by the European Commission. These clauses impose similar obligations in the protection of data directly for the recipient unless we are allowed by the applicable data protection law to transfer data without such formalities. Some third countries, such as Canada and Switzerland, have been authorized by the European Commission as they provide protection similar to that of EEA data protection legislation and therefore no additional legal protections are required.
You can request a copy of this documentation and of the list of the countries where the Company may transfer your data by contacting us at the e-mail address privacy@deltatre.com
Your personal data protection rights and your right to file complaints before the supervisory authorities
On certain conditions, you are entitled to request:
- Access to your personal data,
- A copy of the personal data you have provided to us ("portability"),
- The adjustment of data in our possession,
- The deletion of any data for which the legal precondition for processing no longer exists,
- To limit the way in which we process your personal data.
The exercising of the above rights is subject to certain exceptions that are intended to safeguard the public interest (e.g. the prevention or identification of crimes) and our interests (e.g. maintaining professional secrecy). Should you wish to exercise any of the above rights, we will check that you are entitled to do so and will usually respond within one month.
We endeavor to respond to any complaints or reports concerning the methods used to process your data.
Nevertheless, you have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
Contacts
Should You have any questions regarding the processing of Data, for any doubts, comments, or for the exercise of the Data subjects rights the contact details of Deltatre, in its capacity as Data Controller, and the Data Protection Officer (DPO) are the following: privacy@deltatre.com and dpo@deltatre.com